MetLife · 1 day ago
Client Service Director - Specialty Markets
Aurora, IL
Full-time
Onsite
Mid, Senior Level
$130K/yr - $155K/yr
5+ years expMetLife is one of the world's leading financial services companies, providing insurance, annuities, employee benefits, and asset management. They are seeking a Director of Client Services for Specialty Markets to lead a team focused on enhancing client experience and driving business growth across various sectors. This role involves strategic planning, client relationship management, and operational excellence.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Lead and develop a team of Client Service Consultants and other key Service roles, focusing on performance, coaching, and talent retention
Partner with sales leadership to create strategic business plans that drive revenue growth and customer satisfaction
Build strong client relationships and lead strategic account planning, while enhancing national visibility and brand recognition
Identify and implement improvements to drive business outcomes
Collaborate with internal teams and external vendors to ensure timely and accurate service delivery
Monitor key performance metrics to drive accountability and continuous improvement
Qualification
Required
Minimum of 5+ years of management experience
Proven leadership experience with the ability to inspire and influence teams
Strong understanding of Group Benefits products, business operations, financial forecasting, and analytics
Extensive experience in client relationship management and strategic account oversight
Demonstrated success in project and change management in driving business solutions
Excellent communication and collaboration skills
Resilient, adaptable, and proactive with a strong ownership mindset
Preferred
Bachelor's degree
10+ years Relevant business experience
8+ years of management experience
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Insurance News in the United States
2025-12-13
2025-12-03
2025-12-02
Company data provided by crunchbase