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TekSynap · 1 month ago

Tier 2/3 Mission IT Support Analyst

Bethesda, MD

Full-time

Onsite

Entry, Mid Level

$93K/yr - $100K/yr

2+ years exp

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a Tier 2/3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic, mission-driven team, playing a key role in designing, delivering, and supporting secure, agile solutions.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide escalated troubleshooting of system, network, and user-facing incidents in classified environments

Triage and resolve ServiceNow tickets; escalate as needed to Tier 4

Perform patching, account management, endpoint diagnostics, and infrastructure monitoring

Document recurring incidents and contribute to SOP and knowledge base development

Collaborate with engineers and program leadership to maintain high system availability and mission readiness

Qualification

Active TS/SCI clearanceTier 2/3 support experienceWindows/Linux troubleshootingServiceNow ticketingITIL v4 certificationCustomer service skillsCommunication skills