URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · 3 days ago
URBN Operations Manager
Gap, PA
Full-time
Onsite
Mid, Senior Level
3+ years expURBN is a company that encompasses Urban Outfitters, Anthropologie Group, Free People, and Nuuly. They are seeking an Operations Manager who will lead and optimize multi-channel fulfillment processes while ensuring customer satisfaction and operational efficiency. The role involves mentoring staff, resolving operational issues, and maintaining compliance with safety and quality standards.
ApparelFashionLifestyleWeb Design
Responsibilities
Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives
Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly
Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills
Mentor and guide supervisors, leads, and employees, fostering their professional growth and development
Establish clear performance standards and recognize outstanding performance accordingly
Implement progressive disciplinary measures when necessary, in collaboration with department supervisors
Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed
Individuals must be motivated team players with a positive attitude and possess excellent verbal and written communication skills
Identify and address preventive maintenance and safety issues proactively
Ensure compliance with Loss Prevention (LP) protocols
Lead or participate in startup meetings to align team objectives
Conduct regular inspections to uphold quality standards and accuracy
Cross-train associates across departments to enhance operational versatility
Provide necessary equipment and supplies to support staff in their roles
Labor share and support other departments as required or (needed) by the business
Fulfill any other duties as assigned
Qualification
Required
College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience
3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment
Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS)
Extensive experience in various departments, including leadership roles
Proficient in leading teams to achieve departmental goals
Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities
Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations
Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes
Skilled in developing personnel and fostering talent growth through succession planning initiatives
Maintain acceptable attendance and must be able to work overtime as required
Comprehend and follow work instructions to meet productivity and quality standards
Stand and walk throughout a shift
Climb, balance, kneel, crouch, or crawl for extended periods
Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Company
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
URBN Urban Outfitters, Inc.
10001+ employees
H1B Sponsorship
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (14)
2023 (22)
2022 (19)
2021 (20)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Azeez Hayne
Chief Administrative Officer
Ermenedgildo Zegna
Founder
Recent News
Benzinga.com
2025-08-29
Company data provided by crunchbase