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Ring Power Cat · 3 weeks ago

Service Technician II - Crane

Pompano Beach, FL

Part-time

Onsite

Mid Level

3+ years exp

Ring Power Cat is a full-line Caterpillar dealer in North Florida, dedicated to customer service and satisfaction. They are seeking a Service Technician II - Crane to maintain and repair machinery, ensuring efficient operation and cost control while working under the guidance of more experienced technicians.

Energy

Responsibilities

Maintains a minimum set of tools required for job performance

Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment

Demonstrates utilization of dealer computer systems for work orders and other documentation

Repairs or replaces defective parts on machinery/equipment

Disassembles components and properly clean parts

Inspects components to ensure maximum parts are being reused to control repair costs

Tests, diagnoses and adjusts failures of equipment

Creates repair estimates and submits information to substantiate quotes and estimates

Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor

Ensures they are legible and accurate with sufficient detail for service accounting needs

Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed

Assumes the lead person position temporarily, as necessary

Maintains personal company service literature, and maintains a high awareness of technical changes in the industry

Performs other duties as assigned

Qualification

Technical knowledgeProblem solvingCommunication skillsClass E Driver’s LicensePlanningOrganizingTakes initiativePersonal developmentCustomer orientedSelf-aware

Required

Maintains a minimum set of tools required for job performance

Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment

Demonstrates utilization of dealer computer systems for work orders and other documentation

Repairs or replaces defective parts on machinery/equipment

Disassembles components and properly clean parts

Inspects components to ensure maximum parts are being reused to control repair costs

Tests, diagnoses and adjusts failures of equipment

Creates repair estimates and submits information to substantiate quotes and estimates

Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor

Ensures they are legible and accurate with sufficient detail for service accounting needs

Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed

Assumes the lead person position temporarily, as necessary

Maintains personal company service literature, and maintains a high awareness of technical changes in the industry

Performs other duties as assigned

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources

Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood

Uses feedback to verify effective and accurate communication has occurred

Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication

Avoids surprises

Checks all appropriate sources in identifying the information needed for analysis and decision making

Uses skillful methods in obtaining high quality relevant information

Checks work to ensure accuracy and completeness

Compares observations or finished work to what is expected to find inconsistencies

Clearly documents sources, and organizes the information according to the research needs

Creates realistic schedules and follows them

Evaluates progress against schedule and goal

Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps

Anticipates the impacts / risks of actions

Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities

Adjusts plans based on input

Takes appropriate action to resolve issues without requiring direction

Seeks out others involved in a situation to learn their perspectives

Makes difficult decisions in a timely manner

Is willing to make decisions in difficult or ambiguous situations, when time is critical

Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made

Demonstrates concern for satisfying external and/or internal customers

Responsive, quickly and effectively addresses customer concerns or problems

Assures customers he/she is willing to work with them to meet their needs

Presents a cheerful, positive manner with customers

Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition

Approaches challenging tasks with a 'can-do' attitude

Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative

Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others

Understands personal goals, strengths, weaknesses and motivating forces in one's life

Has an awareness of one's most important personal beliefs and values

Accepts personal weaknesses and works to improve these areas

Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas

Obtains developmental opportunities proactively

Actively seeks and embraces growth opportunities

Formal Education High School diploma or GED

Experience 3-4 years

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location

Must posses a valid Class E Driver's License