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U.S. Financial Technology · 1 week ago

Senior Application Support Engineer

United States

Full-time

Remote

Senior Level

$109K/yr - $126K/yr

5+ years exp

U.S. Financial Technology (U.S. FinTech) is seeking an experienced Senior Application Support Engineer to join their team of talented professionals. The role involves ensuring continuous operation and performance of their core mortgage platform, troubleshooting and resolving application issues, and collaborating with various teams to maintain system stability and efficiency.

Financial ServicesInformation TechnologySecurity

Comp. & Benefits

No H1B

Responsibilities

Provide L2/L3 technical support for production applications

Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions

Own, investigate, and resolve complex technical issues, ensuring timely resolution in line with Service Level Agreements (SLAs)

Support policies, internal controls and procedures designed to create value and minimize risk

Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components

Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations

Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence

Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms

Contribute to special projects and team objectives, championing continuous improvement initiatives

Develop and update knowledge base articles to empower end-users and improve first time resolution rates

Contribute to runbook and operational guides for supported applications

Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required

Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact

Escalate issues to senior team members or development teams as required

Document all on-call activities and resolution clearly

Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence

Qualification

AWSSQLApplication SupportITILJavaITSM ToolsData AnalysisOn-Call SupportSplunkAtlassian ToolsDocumentationProblem-SolvingTeam Collaboration

Required

Bachelor's degree in Computer Science, MIS or related technical field required

Minimum 5 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms

2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools

2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack

2+ years of experience with on-call support on a rotation basis providing 24x7 support

2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures

Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future. U.S. FinTech does not offer H-1B sponsorship for this position

Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool

Proficiency in ITIL processes required

Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support