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TDS Telecommunications LLC · 1 week ago

Sr Sales & Technical Operations Specialist

United States

Full-time

Remote

Mid, Senior Level

$66K/yr - $107K/yr

4+ years exp

TDS Telecommunications LLC is a provider of high-speed internet, TV entertainment, and phone services dedicated to enhancing connectivity in communities. The Sr Sales & Technical Operations Specialist will enhance productivity in sales and support through technology and process improvements, focusing on CRM systems integration and data analysis.

Telecommunications

Responsibilities

Implement and support strategies for ongoing sales and support technology, tools and systems that enhance the productivity and effectiveness of the commercial sales and support teams and channel partners. Initiate and sponsor projects involving changes, upgrades or testing of sales tools, translate user requests, create, and maintain deliverables associated with Project Definition, Analysis, Design, Testing, and Rollout. Support the Manager – Sales Technical Operations with efforts to partner with IT to address system requirements, and implementation needs

Develop reporting and analyze trends and results to provide strategic direction to the commercial sales and support leaders to drive productivity and sales revenue. Define process, reporting and/or formulas to support daily management to the sales equation. Including, but not limited to strategic measurements such as utilization, and forecasting percentages. Tactical measurements such as agent logins/utilization, marketing program accuracy, funnel accuracy, opportunity stages and duration

Work with Commercial COAST to Create training documentation, plans and champions execution of such training. Work closely with commercial sales and support leadership and users to identify key training needs among users. Develop, implement, and manage training curriculum and programs regarding sales technology, system adherence and processes

Develop and implement strategy for ongoing data management, integrity, validation, and augmentation in the sales force automation tools Work closely with marketing and IT on data steward activities, while focusing on data integrity through identifying gaps and improvements

Support all IT and corporate initiatives that will be implemented into the sales environment at the local level. These special projects include key initiatives from IT, marketing, or sales leadership. The role will represent the commercial sales and support group on project meetings, system/network enhancements and special projects as key contributor and primary sales operations representative

Support and lead the testing initiatives for ongoing CRM updates and changes, working closely with the Manager – Sales & Technical Operations

Qualification

CRM/Salesforce automationBusiness analyticsData analysisSales operations experienceDatabase managementTeam playerCommunication skillsProblem-solving skillsTime managementOrganizational skills

Required

Bachelors degree (or higher) -OR- 4+ years professional work experience

2+ years experience working in sales or marketing operations, a business system support role, OR information technology and/or business analysis/process experience

2+ years business analytics OR CRM/Salesforce automation experience OR database application/systems management

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees