Snap-on · 2 months ago
Product Specialist - Technical Support
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
1+ years expSnap-on is a global leader known for the quality of its products and the passion of its people. The Product Specialist - Technical Support will provide installation and technical support for Snap-on products, including troubleshooting and training for customers, while traveling frequently to customer facilities.
AutomotiveManufacturing
Responsibilities
Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client
Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls
Coordinate service activities on assigned products
Act as a resource for others as needed
Keep abreast with changing industry standards and emerging technology
Participate in special projects as needed
Follow company policies and procedures
Travel to customer facilities including overnight domestic travel
Other duties as assigned
Qualification
Required
Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
1-5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem-solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
Demonstrated organizational skills, leadership ability, project coordination capabilities
Demonstrated ability to work cross-functionally
Must be able to pass background check to gain access to military and government facilities
Company
Snap-on
Snap-on is a global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service.
10001+ employees
H1B Sponsorship
Snap-on has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (3)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-02-27IPO
Leadership Team
Ben Brenton
Chief Innovation Officer
Christopher Potter
President Tool Storage
Recent News
bloomberglaw.com
2026-01-03
Business Wire
2025-11-08
2025-11-05
Company data provided by crunchbase