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Beth Israel Lahey Health · 1 day ago

Case Management Discharge Planning Assistant

Boston, MA

Full-time

Onsite

Entry Level

$23.74/hr - $31.94/hr

2+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The Discharge Planning Assistant plays a vital role in the care transitions team, providing administrative support to ensure efficient discharge planning and collaboration with RN Case Managers.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Supports the care transitions discharge functions by entering referrals as directed

Supports the gathering of clinical information for payor authorizations

Provides required documentation to third-party vendors in order to secure post-acute transition services

Provides direct support to the RN Case Manager in the clinical units

Verifies patient demographics, including address, telephone number, and insurance

Verifies the presence of health care proxy

Distributes regulatory notices and completes all required documentation

Assists with securing patient resources as requested

Assists with post-acute referral process and monitors status and follows up on screening determinations, as necessary

Identifies in-network providers, for example, VNA, DME vendors, rehabilitation facilities, etc

Collaborates with the RN Case Manager to facilitate timely discharge to the next level of care

Demonstrates thorough knowledge of various computer/information systems to perform assigned duties, including but not limited to Careport, EMR, and Outlook

Collects/inputs data or information in appropriate databases as indicated by the Care Transitions leadership

Provides documentation to patient/family/caregiver under the direction of RN Case Managers

Independently identifies and communicates any problems or issues that affect departmental goals and outcomes

Performs routine tasks such as opening mail, providing accurate and appropriate information to callers, and other clerical duties

Qualification

MeditechEpicCernerBLSMedical terminologyCustomer servicePrioritizing skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

High School Diploma or GED

Excellent computer skills, including proficiency with various computer systems to perform assigned duties, including but not limited to Meditech, Epic, Cerner, MS Outlook

Strong communication, interpersonal, and customer service skills

Excellent assessment and problem-solving skills

BLS