Emory Healthcare · 1 week ago
IT Field Technician II – Executive Support
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expEmory Healthcare is a leading healthcare provider that values professional growth and support for its employees. They are seeking an IT Field Technician to provide dedicated technical support to their executive leadership team, ensuring the seamless operation of IT systems critical to productivity and hospital operations.
Health CareMedical
Responsibilities
Deliver white-glove IT support to Emory Healthcare's executive team, including C-suite leaders and senior administrators
Provide on-site troubleshooting for hardware, software, mobile devices, and network connectivity
Manage and maintain executive workstations, laptops, tablets, smartphones, and peripheral devices, a variety of both Windows and Apple devices
Ensure secure and reliable access to hospital systems, including EMR/EHR platforms, collaboration tools, and communication systems
Support video conferencing, presentations, and boardroom technology for executive meetings
Coordinate with IT infrastructure, networking, and security teams to resolve escalated issues promptly
Maintain detailed documentation of incidents, resolutions, and asset inventory
Proactively monitor and optimize executive IT environments to minimize downtime
Train and guide executives and their support staff on new technologies and best practices
Uphold strict confidentiality and compliance with HIPAA and hospital IT security policies
Qualification
Required
Exceptional professionalism, discretion, and technical expertise
Ability to thrive in a fast-paced healthcare environment
Deliver white-glove IT support to Emory Healthcare's executive team, including C-suite leaders and senior administrators
Provide on-site troubleshooting for hardware, software, mobile devices, and network connectivity
Manage and maintain executive workstations, laptops, tablets, smartphones, and peripheral devices, a variety of both Windows and Apple devices
Ensure secure and reliable access to hospital systems, including EMR/EHR platforms, collaboration tools, and communication systems
Support video conferencing, presentations, and boardroom technology for executive meetings
Coordinate with IT infrastructure, networking, and security teams to resolve escalated issues promptly
Maintain detailed documentation of incidents, resolutions, and asset inventory
Proactively monitor and optimize executive IT environments to minimize downtime
Train and guide executives and their support staff on new technologies and best practices
Uphold strict confidentiality and compliance with HIPAA and hospital IT security policies
Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree
Preferred
Proven experience as an IT Field Technician, Desktop Support Specialist, or similar role providing executive level staff support with high expectations for responsiveness
Expertise in troubleshooting hardware, software, and network issues
Excellent communication, interpersonal, and customer service skills
Ability to prioritize and manage multiple tasks in a high-pressure environment
A+ Certification preferred or another Information Services related Certification
Benefits
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
H1B Sponsorship
Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (68)
2023 (30)
2022 (25)
2021 (12)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
Company data provided by crunchbase