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Kuehne+Nagel · 2 weeks ago

Air Logistics Customer Care Specialist

Flower Mound, TX

Full-time

Onsite

Entry Level

1+ years exp

Kuehne+Nagel is a global leader in logistics, playing a vital role in ensuring efficient shipment and delivery processes. The Customer Care Specialist is responsible for providing exceptional customer service, managing customer expectations, and ensuring regulatory compliance while driving customer growth and profitability.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence

Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions

Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge

When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings

Manage and develop customer growth and stay on top of customer retention

Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement

Qualification

Customer Service ExperienceFreight Forwarding ExperienceFreight Forwarding KnowledgeCommercial MindsetProblem Resolution SkillsCustomer Solutions OrientationCommunication SkillsCollaboration Skills

Required

One to 2 years of customer Service Experience

Commercial drive and mindset

Communication, problem and conflict resolution skills

Strong collaboration and communication skills, with the ability to foster cross-team alignment

Ability to adapt to changes

Customer solutions orientation and conflict resolution. A constant drive for customer satisfaction in parallel with profitability maximization

Preferred

1 year of Freight Forwarding Experience

Knowledge and experience of freight forwarding, its processes and regulations

Knowledge of KN standard operating model and products

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (6)