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General Dynamics Information Technology · 2 days ago

Salesforce Business Analyst Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$128K/yr - $172K/yr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services. They are seeking a Business Analyst Lead to support the Centers for Medicare & Medicaid Services (CMS) by collecting business requirements and system documentation, as well as leading and mentoring a team of Business Analysts.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Lead, mentor, and develop a team of Business Analysts, providing guidance, feedback, and performance evaluations

Allocate workload, prioritize tasks, and ensure balanced distribution across the team

Facilitate knowledge-sharing, coaching, and continuous improvement within the BA team

Foster a collaborative environment between BAs, Product Owners, Developers, QA, and business stakeholders

Establish and maintain standardized templates and methodologies for user stories, business requirements, and system requirements

Review and approve all BA artifacts to ensure clarity, completeness, and alignment with business goals and system capabilities

Ensure requirements follow industry best practices (e.g., INVEST for user stories, SMART criteria for business requirements)

Drive consistency across the organization by enforcing documentation and analysis standards

Conduct quality assurance checks requirements before handoff to development and testing

Lead requirements-gathering sessions, workshops, and stakeholder interviews for complex or cross-functional initiatives

Translate high-level business needs into detailed business requirements, system requirements, data requirements, and acceptance criteria

Ensure requirements reflect the end-to-end business process, including workflow impacts, system integrations, data flows, and downstream dependencies

Validate requirements with stakeholders and ensure traceability from business goals → functional requirements → user stories → test cases

Work closely with Product Owners to refine the product backlog and ensure user stories are well-defined, prioritized, and feasible

Guide analysts in writing clear, testable user stories with acceptance criteria that developers and QA can confidently act on

Support sprint planning, backlog refinement, and sprint review sessions

Track requirement changes and ensure they are reflected in appropriate documentation and communicated to the team

Serve as the primary liaison between business stakeholders and technical teams for complex projects

Ensure stakeholders understand system limitations and trade-offs when defining requirements

Communicate status, risks, and requirements changes in a clear, actionable manner

Drive alignment across business units for projects involving multiple systems or teams

Strong understanding of business process modeling, data mapping, system interactions, and workflow optimization

Ability to analyze complex problems, identify root causes, and propose feasible solutions

Familiarity with tools such as Jira, Confluence, Visio

Experience producing system requirements that account for integrations, APIs, UI/UX needs, and data dependencies

Qualification

Salesforce PlatformBusiness AnalysisRequirementsUser StoryJiraConfluenceData AnalysisLeadershipAgileCommunication SkillsTeam Management

Required

Bachelor's degree and 8+ years related hands-on experience working with business processes and re-engineering

8 + years of related experience

5+ years of experience capturing and writing requirements and user stories

5+ or more years of business processes and business analysis experience in a system engineering or software application environment

Hands-on experience using JIRA, Confluence, and SharePoint

Experience working in a Scrum and/or SAFe Agile environment

Experience working with Salesforce software development

Experience working with the Centers for Medicare and Medicaid Services (CMS), preferably in the Center for Consumer Information and Insurance Oversight (CCIIO)

Experience leading/managing a distributed/remote team

Proficient using MS Excel and Access

Proficient designing and building reports

Competent using MS Word and PowerPoint

Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences

Consistent quality performance rated valued or higher

Candidate must be able to obtain Public Trust clearance

Candidate must have lived in the United States at least three (3) out of the last five (5) years

Preferred

6+ years of experience years of experience working with data and completing data analysis activities

3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application

Certified SAFe Agilist, SAFe Practitioner or Scrum Master

Active Salesforce certification(s)

Strong interpersonal skills to collaborate with customers and internal cross-functional teams

Self-motivated, well-organized and strict attention to details

Ability to understand and manage customer expectations and software implementation methodology

Ability to prioritize and work on multiple projects at the same time

Excellent analytical skills, including the ability to integrate information from multiple sources

Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

Must have the capacity to understand the QA processes and work in the software environment

Benefits

Comprehensive benefits and wellness packages

401K with company match

Paid time off

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

A vision plan

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

15 days of paid leave per calendar year

10 paid holidays per year

GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees