JLL · 3 days ago
Facilities Manager
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expJLL is a leading professional services firm specializing in real estate and investment management. The Facility Manager will lead the operations team responsible for managing client facilities, ensuring quality delivery of services, and addressing client escalations. This role includes overseeing vendor management, client satisfaction, compliance, and budgeting/reporting responsibilities.
CommercialReal Estate
Responsibilities
Provide leadership and direction for the efficient operations and maintenance of the critical systems, building and support plant operations, and corporate office environments
Analyze trends and utilize data to anticipate and proactively address issues in the client environment
Demonstrated success directly interfacing with client senior management, vendors, and throughout all levels of the organization
Effectively utilizes data and analytics in the communication of solutions and decision making
Conduct planned inspections to check the level of services provided
Supervision of JLL Engineering personnel
Closely monitor work requests communicated by JLL, the client and vendors
Continuously raise the bar in vendor quality and service while reducing overall costs
Hold vendors accountable for delivering high quality service per contract scope of work
Partner with vendors to continuously improve service quality and resolve/troubleshoot service issues
Develop and maintain positive client relationship
Conflict resolution and solution analysis
Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality
Resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
Manage routine touchpoints with regional client teams to proactively engage on and resolve issues
Provides contract compliance management and quality control
Responsible for assisting with JLL Engineering compliance program
Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations
Financial acumen to manage budgets for projects and operations
Preparation of detailed scopes of work and costs for operations projects
Preparation of regular and ad-hoc reports
Qualification
Required
Leadership responsibility for the operation team's management of Client's facilities
Management and resolution of Client escalations within regional facilities
Ensure quality delivery of Facility Management Operations
Meet or exceed all contract deliverables, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements
Provide leadership and direction for efficient operations and maintenance of critical systems, building and support plant operations, and corporate office environments
Analyze trends and utilize data to anticipate and proactively address issues in the client environment
Demonstrated success directly interfacing with client senior management, vendors, and throughout all levels of the organization
Effectively utilize data and analytics in communication of solutions and decision making
Conduct planned inspections to check the level of services provided
Supervision of JLL Engineering personnel
Closely monitor work requests communicated by JLL, the client, and vendors
Continuously raise the bar in vendor quality and service while reducing overall costs
Hold vendors accountable for delivering high quality service per contract scope of work
Develop and maintain positive client relationships
Conflict resolution and solution analysis
Genuine service-oriented individual focused on customer experience
Resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
Manage routine touchpoints with regional client teams to proactively engage on and resolve issues
Provides contract compliance management and quality control
Responsible for assisting with JLL Engineering compliance program
Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures
Financial acumen to manage budgets for projects and operations
Preparation of detailed scopes of work and costs for operations projects
Preparation of regular and ad-hoc reports
Preferred
Bachelor's Degree in a related area or equivalent combination of education and experience
Minimum 5-10 Years of relevant experience
Proven experience managing a team
Strong technical knowledge of building systems
Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
Self-motivated and ability to work independently
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
Morningstar.com
2025-12-29
2025-12-17
Company data provided by crunchbase