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The National Bank of Indianapolis · 5 months ago

Customer Service Representative - Float Teller

Indianapolis, IN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The National Bank of Indianapolis is seeking a Customer Service Representative - Float Teller to provide high-quality customer service at the teller’s window. The role involves processing transactions, ensuring compliance with banking regulations, and maintaining customer satisfaction through effective communication and service.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Uphold the “Culture of Excellence” and provide high quality customer service to all clients all the time

Comply with all banking regulations and our own Bank policies, procedures and objectives

Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries

Provide clients with accurate account, product or service information

Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler’s checks), loan payments and safe deposit box rental payments in a timely, accurate manner

Maintain basic knowledge of Bank services and products

Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed

Balance transactions at end of day and verify cash totals

Maintain working knowledge of branch capture system