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LA Family Housing · 19 hours ago

Welcome Desk - Program Assistant

Los Angeles, CA

Full-time

Onsite

Entry Level

$21.85/hr - $21.85/hr

1+ years exp

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. The Program Assistant is responsible for handling administrative responsibilities at the Welcome Desk, providing support to ensure efficient operations, and creating a welcoming environment for guests.

CommunitiesInternetNon ProfitReal EstateSocial Impact

Responsibilities

Creates a welcoming and engaging environment for all guests

Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus

Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff

Answers welcome desks phone lines

Collaborates with cross departmental teams and security

Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites

Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed

Ensures welcome desk, service center and intake rooms are prepared for participant and staff use

Stocks basic needs supplies and food for participants coming to service center

Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor

Stocks LAFH programs messaging materials, resources guides, program guides

Provides crisis intervention and de-escalation

Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability

Ability to work a flexible work schedule, including evenings and weekends as needed

Additional tasks, projects, and responsibilities as assigned by supervisor

Qualification

Computer skillsAdministrative experienceFluent in EnglishTyping skillsCPR/First Aid CertificationBilingual in SpanishOrganizational skillsTime managementCustomer service orientationCommunication