Lenovo · 2 weeks ago
Sr Manager, Enterprise Knowledge Management (EKM) RoW Empowerment – Remote
United States
Full-time
Remote
Senior Level
$155K/yr - $175K/yr
5+ years expLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. They are seeking a Senior Product Manager to drive Knowledge Management (EKM) adoption, aligning Business Groups and Functional efforts for business value while ensuring a positive user experience in KM adoption.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Support BG/Geo/Function to understand its unique KM needs and align with EKM strategy
Drive adoption of EKM framework, methodology, and processes within the business unit for practical implementation
Support the BG/Geo/Function in organizing knowledge assets per the corporate taxonomy framework
Collect and consolidate KM-related feedback, challenges, and requirements from BG/Geo/Function
Provide hands-on guidance to the business unit on EKM tools, best practices, and problem-solving for KM execution
Support end-to-end execution of KM-enabled AI use cases in the business unit, tracking pilot-to-scale progress
Facilitate alignment between the BU goals and EKM initiatives
Maintain and update supporting materials: FAQs, EKM guides, video snippets, and checklists
Qualification
Required
5+ years of Experience leading global technical product operations, technical administration and user support for Internal Helpdesks
3+ years of Experience with Knowledge Management system support
Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science or related field
Preferred
Demonstrated success supporting the rollout of a global KM product
8+ years of Experience leading global enterprise knowledge processes, process improvement, and internal processes
Service-minded orientation, driving operations and ensuring internal customer satisfaction with high attention to detail and data-driven metrics
Experience iterating on technical product administration, working in partnership with development Product Management counterparts
Heavy user of agentic AI or development frameworks
Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
Understanding of Change Management processes, working experience a plus
Understanding of AI-readiness a plus (NLP)
Proven ability and comfort presenting to a variety of audiences from business stakeholders to Executives
Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
Certifications are a plus: CAPM, PMP, PMI-ACP, SAFe, CSM, PRINCE2
Bilingual proficiency with Mandarin and English is a plus
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
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