Apply on Employer Site

PPG · 1 day ago

Customer Service Representative

Oak Creek, WI

Full-time

Onsite

Entry Level

2+ years exp

PPG is a leading company in the industrial coatings sector, seeking a Customer Service Representative to serve as the first line of contact for external customers. The role involves processing orders, managing customer accounts, and collaborating with various teams to ensure timely delivery and customer satisfaction.

Chemicals

Responsibilities

Accurate processing of customer purchase orders, sourcing to multiple fulfillment centers

Late order tracking and communicating updates to Sales and Customers

Review and update orders daily in ERP system (Oracle)

Product & Customer Data maintenance, submitting requests for changes

Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments

Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders

Work with supervisor to help resolve issues and implement corrective actions

Qualification

Customer service experienceOrder processingERP system (Oracle)SAPBasic computer proficiency

Required

HS Diploma

2+ years of previous experience supporting high-volume customer service

Experience answering customer inquiries for quotes, parts, order details, and updates usually by email

Experience entering a high volume of order data daily with low error rate

Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle

Benefits

Medical

Dental

Vision

Life insurance

Disability insurance

Parental leave

PTO

401k

Continuing education

Career advancement

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees