Sidley Austin LLP · 5 hours ago
Technical Support Specialist
Miami, FL
Full-time
Onsite
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expSidley Austin LLP is a leading law firm seeking a Technical Support Specialist to provide Level II technical hardware and software support. The role involves resolving user inquiries, managing hardware and software assets, and coordinating support for various IT projects.
AdviceConsultingFinanceFinancial ServicesLegal
Responsibilities
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs
Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors
Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges
Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units
Assist with projects such hardware or software upgrades, office moves and special events
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors
Document and maintain user request and incident records in IT Service Management System
Perform other duties as required
Qualification
Required
BA/BS degree or equivalent work experience
A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
Experience supporting Windows-based computers, including Microsoft Windows 10
Experience supporting VoIP Telephony solutions
Experience with enterprise imaging solutions for Windows-based computers
Experience supporting Smartphones, e.g., iPhone, Android
Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Preferred
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Benefits
Bonus eligibility
Comprehensive benefits program
Company
Sidley Austin LLP
Sidley is an elite global law firm.
1001-5000 employees
H1B Sponsorship
Sidley Austin LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (36)
2023 (17)
2022 (33)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Anne Falvey
Chief Knowledge Officer
CARTER G. PHILLIPS
Partner
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