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Clinton Health Access Initiative, Inc. · 1 month ago

Associate Director, HR Operations and Systems Innovation

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

7+ years exp

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries. The Associate Director, HR Operations and Systems Innovation will lead the strategic transformation of HR operations, focusing on efficiency, automation, and operational excellence to support CHAI's 1800+ staff across 40+ countries.

Health Care

Responsibilities

Redesign and standardize employee lifecycle processes to improve efficiency, reduce operational risk, and enhance the employee experience across 40+ countries

Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement

Lead the transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that enhance operational agility

Develop and maintain comprehensive SOPs and process documentation that support global HR operations and ensure compliance

Champion operational excellence through continuous process improvement, identifying inefficiencies and implementing innovative solutions

Provide strategic direction for the development and evolution of HR metrics and reporting that inform leadership decision-making and align with organizational priorities

Transform raw HR data into compelling narratives that connect insights across functions, identify trends, and highlight opportunities for strategic action

Partner with stakeholders to interpret data, uncover patterns, and shape the broader story of CHAI's workforce—from staffing trends to operational efficiency to employee experience

Champion the development of intuitive dashboards and data visualization tools that make complex information accessible and actionable for non-technical audiences

Introduce innovative approaches to data analysis and storytelling that elevate HR's strategic influence across the organization

Monitor key metrics related to staffing, operational efficiency, and compliance, proactively identifying emerging risks and opportunities

Lead the strategic vision for HR knowledge management systems, ensuring they evolve as intuitive, scalable, and future-ready platforms for information sharing

Drive integration of knowledge tools with HRIS and broader operational systems to enable seamless access, reduce duplication, and support a unified employee experience

Champion best practices in information architecture, governance, and usability to ensure HR content remains accurate, consistent, and accessible

Identify and implement innovative tools and practices that enhance knowledge discovery, content automation, and cross-team collaboration

Provide strategic direction and executive oversight for CHAI's HRIS implementation, ensuring the system supports scalability, compliance, and long-term organizational needs

Partner closely with IT, Finance, Payroll, and country HR teams to ensure cross-functional alignment and integration

Lead enterprise-level change management strategy and stakeholder communication for systems transformation

Ensure data governance, integrity, and security protocols are embedded in all systems and processes

Translate complex technical requirements into strategic priorities and communicate system benefits to leadership and end-users

Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations), providing coaching, mentorship, and professional development

Help team members transition from technical/operational execution to strategic thinking, data interpretation, and proactive problem-solving

Foster a collaborative, accountable, and mission-driven team culture that values innovation and continuous improvement

Build capability across the broader operations team (4 additional staff) in process improvement, metrics interpretation, and strategic communication

Qualification

HR operationsProcess improvementData visualization toolsKnowledge managementHR lifecycle processesAnalytical mindsetProject managementCross-cultural communicationTeam developmentSQLInterpersonal skills

Required

Bachelor's degree and 7+ years of progressive experience in HR operations, process improvement, or organizational transformation

Proven track record leading operational excellence initiatives, including process redesign, automation, and efficiency improvements in complex, multi-country environments

Strong ability to translate data into strategic insights and compelling narratives; experience using data visualization tools (Tableau, Power BI) to tell stories that drive decision-making

Demonstrated success managing knowledge management strategies and tools in large, geographically distributed organizations

Deep understanding of HR lifecycle processes, compliance requirements, and operational best practices across diverse regulatory environments

Excellent project management skills with ability to manage multiple complex initiatives and tight deadlines

Exceptional interpersonal and cross-cultural communication skills; ability to influence and partner effectively with stakeholders at all levels

Strong analytical mindset with experience designing, implementing, and interpreting HR metrics and KPIs

Proven success building and developing diverse, high-performing teams and helping team members grow into more strategic roles

Preferred

Experience providing strategic oversight (not necessarily hands-on implementation) of HRIS or other enterprise system transformations

Familiarity with SQL for data extraction and analysis

Experience in nonprofit, international development, or similarly complex global organizations

Familiarity with total rewards and compensation systems

Understanding of international labor compliance, particularly in emerging markets

Company

Clinton Health Access Initiative, Inc.

Glassdoor3.9

CHAI's mission is to save lives and improve health outcomes in low- and middle-income countries by enabling the government and private sector to strengthen and sustain quality health systems.

Founded in 2002

Boston, Massachusetts, USA

1001-5000 employees