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Carrier · 1 day ago

Aftermarket Program Manager

Florida, United States

Full-time

Onsite

Mid Level

3+ years exp

Carrier is a global leader in intelligent climate and energy solutions, committed to creating impactful solutions for people and the planet. The Program Manager will lead and coordinate all aspects of the BluEdge maintenance and service contract programs, working closely with team and dealer partners to manage quote modeling, documentation, and customer support while driving continuous improvement.

EnergyHeating Ventilation and Air Conditioning (HVAC)

No H1B

Responsibilities

Design and enhance maintenance and service contract offerings to meet customer needs and drive growth

Lead contract administration, including setup, negotiation, and successful implementation

Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction

Optimize and maintain quote models and pricing tools for accuracy and efficiency

Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making

Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations

Identify challenges and implement solutions, driving continuous improvement across processes and customer experience

Qualification

Program ManagementSalesforceMicrosoft ExcelTransport RefrigerationPresentation SkillsAttention to Detail

Required

Bachelor's Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service

Preferred

Experience with Salesforce (asset)

Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables

Ability to quickly learn and multitask

Enthusiasm toward and ability to solve problems

Strong presentation skills

Great attention to details

Experience in transport refrigeration & fleet maintenance (asset)

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives

Retirement benefits

Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account

Tuition Assistance