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Guardian Industries · 1 day ago

Customer Service Representative

Auburn Hills, MI

Full-time

Onsite

New Grad, Entry Level

Guardian Industries is seeking a Customer Service Representative to join their Customer Service team in Auburn Hills, MI. In this role, you will maintain strong relationships with customers, support them with their orders, and collaborate with the sales team to manage accounts effectively.

AutomotiveManufacturing

No H1B

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments

Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters

Anticipate customer needs, identify potential issues, and develop solutions to improve service levels

Troubleshoot and resolve customer service issues

Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery

Partner with the sales team to identify opportunities for improvement throughout the process

Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met

Address customer concerns and escalate where appropriate

Log customer interactions, complaints, and resolutions into the CRM

Qualification

Customer Service experienceCRM experienceEnglishSalesforceINFOR M3Spanish languagePortuguese languageAnalytical skillsManaging competing prioritiesAdhering to deadlines