Boomtown Casino & Hotel New Orleans · 6 days ago
Marketing Supervisor
Harvey, LA
Full-time
Onsite
Entry, Mid Level
2+ years expBoomtown Casino & Hotel New Orleans is a vibrant establishment that values superior guest service. The Marketing Supervisor will be responsible for overseeing guest benefit delivery, managing staff, and ensuring compliance with departmental standards while creating an entertaining experience for guests.
Gambling & Casinos
Hiring Manager
Victoria Chan
Responsibilities
Personally provides superior guest service by demonstrating and up-selling all levels of the Player’s card benefits, current promotions and/or events
Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives
Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations
Acts as a role model for others to emulate
This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members
Understands and adheres to all property and departmental standards, policies, and procedures
Interviews, hires, trains, and directs staff members in a manner that ensures department success
Proactively counsels team members and implements necessary corrective measures
Effectively handles difficult guests and escalated situations expediently
Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures
Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness
Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary
Able to answer all questions about Player’s Club program, gaming, and general property information
Maintains open communication with Department Manager and staff
Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks
Creates fun for the guests appropriate to a casino environment
All other duties and/or responsibilities as assigned
Qualification
Required
High School Diploma or GED equivalent required
2-3 years of related casino experience or 6 months of Casino Marketing experience required
Basic computer skills required
Must understand and speak the English language
Must be able to sit or stand for long periods of time
Ability to accurately prioritize, organize, and complete multiple activities within realistic time goals
Must maintain a positive attitude and must be a team player at all times
Ability to train and mentor both individuals and a team
Must be a self starter and require little supervision or direction
Preferred
Bachelor's degree preferred
Proficiency in Microsoft Office applications preferred
Company
Boomtown Casino & Hotel New Orleans
Boomtown Casino & Hotel New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games, including a non-smoking slot area, high limit slots and a poker room.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gretchen Frazier-Walker
HR Business Partner
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