United Federal Credit Union · 8 hours ago
Mortgage Production Manager
Asheville, NC
Full-time
Onsite
Mid, Senior Level
3+ years expUnited Federal Credit Union is seeking a Mortgage Production Manager responsible for managing a loan production office and its staff. The role involves recruiting and supporting Mortgage Advisors, managing loan production, and developing business strategies to maximize growth in mortgage lending.
BankingFinancial ServicesNon ProfitPersonal Finance
Responsibilities
Responsible for ongoing recruiting and leading a team of Mortgage Advisors (MAs) within the loan production office to help increase sales activity and to ensure established sales policies and procedures are adhered too. Provides support to MAs by coaching, communicating, and training to close knowledge gaps and increase sales; recommends and develops appropriate sales job aids or sales tools; facilitates regular update meetings with the team; recruits and hires Mortgage Advisors aligned with the channel growth plan. Responsible for solving and elevating issues related to the origination of mortgages within the loan office MA team. Researches borrower questions or issues and handles call escalations originating in the loan production office to support Members across all markets. Time: 50%
Personal loan production and financial counseling through interviewing, pre-qualifying, and the mortgage loan application process. Monitor and manage sales pipeline consisting of mortgage applications taken but not yet closed; follow-up with mortgage operations personnel as necessary to obtain loan status and outstanding conditions; assist with clearing of underwriting conditions as necessary; re-structure loan terms and programs as necessary; monitor interest rate lock periods to ensure that locked rates are not allowed to expire; verify closing figures with operations personnel prior to loan closing. Develop and maintain relationships with the real estate/builder community to promote real estate loan programs. Represent the Credit Union at community real estate functions. Give educational presentations within the community. Time: 40%
Responsible for maintaining industry knowledge of products, guidelines, regulations, policy, and other industry relevant intelligence. Recommends/coordinates educational/training activities to maintain and enhance sales, knowledge, policies, and procedures of the MAs. Occasionally attends relevant industry conferences or events to capture best practices and bring enhancements back to the team. Researches new sales technologies, initiates vendor discussions, and participates in mortgage systems projects as they relate to Mortgage Production; informs stakeholders and sponsors of progress, issues, or opportunities. Supports the rollout of new systems or tools as a liaison to the Mortgage team. Time: 10%
Qualification
Required
Bachelor's degree in business, finance, or related field or two years of related work experience desired
Management experience required
3 or more years' experience in sales or sales support roles within the mortgage industry
NMLS registration required
Excellent communications and leadership skills
Working knowledge of financials and general business practices
Strong knowledge of mortgage industry regulations including RESPA, ECOA, HMDA, Truth-In-Lending, FCRA, HVCC, ECOA, and SAFE Act
Sound understanding of FNMA, FHLMC, FHA/VA, and RD lending guidelines
Working knowledge of the mortgage origination process
General familiarity with mortgage servicing and secondary marketing requirements/procedures
Excellent written and oral communication skills
Ability to maintain poise, confidence, and professionalism when dealing with challenging member interactions
Ability to facilitate/lead effective training classes or other business meetings
Strong organizational skills, detail oriented and excellent time management skills
Computer skills using business productivity software
Strong data management and data analysis skills using spreadsheets and databases
Ability to work in a self-managed team environment
Ability to meet deadlines and changing corporate priorities
Preferred
Past success as a Mortgage Loan Originator preferred
Experience with outbound business development preferred
Prior use or familiarity with Encompass, Blend and Optimal Blue is desired
Company
United Federal Credit Union
United Federal Credit Union offers a range of personal and business banking products for its members and communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Terry O'Rourke
President/CEO
Cynthia Brown. SHRM-SCP
Senior HR Business Partner
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-09-16
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