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ARCHTECH · 6 days ago

Technical Support Level 1

Nashville, TN

Full-time

Onsite

Entry Level

$36K/yr - $48K/yr

1+ years exp

ArchTech, LLC is actively seeking a motivated technical support specialist for a client-facing position. The role involves providing technical assistance, managing incidents, and developing relationships with clients while ensuring effective communication and problem resolution.

Civil EngineeringConstructionProperty Development

No H1B

U.S. Citizen Only

Responsibilities

Technical skills, including: Basic network configuration, Windows desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud support, Communication technology implementation, RMM integrated management and Strong troubleshooting skills

People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching kindly

Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Develop and oversee expansion opportunities, Discover and resolve important details, and Independently identify and implement business-focused solutions

Qualification

Basic network configurationWindows desktop supportTroubleshooting skillsWindows server administrationDesktop application supportCommunication technology implementationPeople skillsManagement skills