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Everbridge · 1 day ago

Manager, Account Management

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $135K/yr

5+ years exp

Everbridge is a company that empowers enterprises and government organizations to manage critical events effectively. The Manager, Account Management will lead a team of Account Managers to retain and grow the customer base, focusing on achieving high retention rates and driving revenue growth.

Event ManagementInformation TechnologyRisk ManagementSecurity

Responsibilities

Leadership and Team Development: Recruit, train, and develop a team of Account Managers, setting revenue targets focused on customer retention and account growth

Strategic Planning: Design and execute strategies to upsell existing accounts and identify new opportunities for the Account Executive team

Retention and Growth: Develop and implement strategies to increase and sustain retention, understand the competitive landscape, and emphasize Everbridge's differentiators

Campaign Implementation: Implement campaigns and training programs to enhance the Account Managers’ solution-selling abilities, focusing on increasing customer adoption and usage of Everbridge solutions

Cross-Functional Collaboration: Cultivate a collaborative culture with other teams, especially the Sales team, to improve customer experience and loyalty

Sales Support: Support key sales opportunities, help Account Managers demonstrate the value of Everbridge solutions, negotiate contracts, and close deals

Territory Planning: Lead regular account and territory planning meetings to achieve revenue goals

Performance Monitoring: Conduct regular sessions to review pipeline/forecasts and provide necessary guidance to achieve growth and retention quotas

Communication and Reporting: Proactively communicate relevant information to senior leadership, provide accurate revenue forecasts, and identify risks and opportunities

Quota Attainment: Consistently meet or exceed quota and non-quota-based performance objectives

Sales Distribution: Establish sales territories, quotas, and goals

Product Expertise: Maintain expertise in Everbridge’s and competitors’ products/services

Qualification

Sales LeadershipSLED ExperienceTeam ManagementSales SkillsTechnology ProficiencyAnalytical SkillsPerformance Under PressureConsultative SellingCommunication SkillsMotivationInitiative

Required

Bachelor's Degree in Finance, Economics, Marketing, Business, Communications, or a related field preferred

3-5 years of proven success managing a SLED Sales or Account Management team in a SaaS environment, driving retention and growth, with 5-7 years of overall sales experience in SLED software sales

Proven track record of training, mentoring, and hiring top Sales or Account Management professionals to meet quota and customer experience objectives

Proven track record of working with State and Local Government and/or Higher Education accounts. Experience responding to and writing RFP responses

Strong hunting, prospecting, relationship-building, and retention skills

Experience implementing scalable outreach programs or campaigns

Strong work ethic and proven ability to perform under pressure

Fluency in English with excellent verbal and written interpersonal, presentation, and communication skills

Demonstrated ability to identify and sell to multiple buyers within an organization

Background in consultative/solution sales environments; proficiency in blueprinting, prospecting, and cold calling

Ability to manage a high volume of opportunities

Must be dedicated, motivated, and a self-starter

Strong analytical, negotiation, and creative problem-solving skills

Willingness to travel approximately 30-40%