Apply on Employer Site

Marcus Theatres · 23 hours ago

Restaurant Host, PT

New Berlin, WI

Part-time

Onsite

New Grad, Entry Level

Marcus Theatres is seeking a Host(ess) to greet and escort guests in their restaurant. The role involves ensuring guest satisfaction through courteous service and efficient operation of the dining room.

Social Media

Responsibilities

Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction

Meet and greet guests as they arrive

Ensure even distribution of tables for each server

Always remember to smile

Verbally communicate to server the table number sat and the number of guests

Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting

Clean and display proper menus before, during, and after shift

Check floor for debris, sweep and use carpet sweeper if necessary

Assist wait staff and bus staff as needed

Assist with to-go orders

Thank all guests graciously and invite them to return

Perform other duties as assigned per Manager

Qualification

Customer serviceCommunication skillsCash handlingMulti-taskingHospitality experienceProfessional interactionSelf-motivation

Required

Must possess an innate desire to serve

Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations

Ability to remember, recite, and promote a variety of menu items

Ability to move through a crowded room to seat guests

Ability to relay important reservation requests to servers

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions

Ability to multi-task

Ability to self-motivate during slow periods

Ability to interact with adults and children in a professional manner

Ability to direct guests to events throughout the hotel

Maintain a clean environment and ensure area is always organized

Clean all menus before, during and after shift

Ensure proper posture is maintained while at maitre'd stand

Preferred

Prior Hospitality Experience

Cash Handling Experience

Company

Marcus Theatres

Glassdoor3.3

Marcus Theatres provides a memorable out-of-home experience at the finest theatres in America, featuring the best motion picture presentation and personal, fast friendly service, all at the best entertainment value.

Founded in 1935