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DEX Imaging · 2 months ago

System Engineer I

Houston, TX

Full-time

Onsite

New Grad, Entry Level

DEX Imaging is a company that provides imaging solutions and services. The Systems Engineer I role involves supporting field service technical functions, focusing on the installation and post-sales service of networking and connectivity solutions for document imaging systems.

Business Development

Responsibilities

Learn and perform Systems Engineer and expand and validate this knowledge of the DEX Imaging deliverable

Configuration, integration, settings and training of document imaging systems installations and servicing on various computers and operating systems, applications, drivers, software, network infrastructure, services and settings of the print, scan hardware and image processing environments

Post-sales service and support of document imaging systems network connectivity, drivers and applications functions to customer partners

Advance and validate project management and technical core competency and training to achieve Systems Engineer, Install Project Coordinator levels II and III

Completion of service calls assigned per service policy and procedure

Effectively utilize communication methods and contacts inside the service department and related departments and business entities

Demonstrate effective time management practices and meet or exceed time and labor standards set forth

Enhance and develop skills needed for the scheduling and completion of Onboarding site survey calls per the documented procedure for successful uploading of data and preloading installation of new products and workflows

Installation and problem resolution of print driver and related software and settings, configuration of network scan to folder and scan to e-mail settings and environments

Documentation of all work performed per the methods and standards set forth by service company policy

Familiarization and use of tools related to service calls and project documentation, communications and coordination of service calls and projects with customers and stakeholders

Learn and put into practice the service department responsibilities, policies and procedure and when to implement based on supervisor and management guidance and coaching

Contribute process and procedural improvement suggestions, ask for and share technical knowledge within and outside the SE, IPC team

Complete OEM foundational and systems learn tracks and comply with manufacturer specific requirements and classroom prerequisites for future training

Complete assigned DEX Learning Center Cornerstone training assigned and manage time effectively to accomplish the training goals set forth

Accurately manage inventory and use of parts and devices specific to the SE, IPC roles

Qualification

Document imaging systemsComputer networkingTechnical knowledge of operating systemsCustomer service skillsTechnical trainingProblem solvingLearning new productsCRM portal usageMicrosoft Office proficiencyEffective communicationTime managementDocumentation skills

Required

Ability to work in the field managing time and travel to effectively complete the assigned tasks

Possess advanced customer service skills in dealing with internal customer partners and external

Ability to communicate effectively in writing, by phone and in person

Thoroughly and accurately document work performed

Ability to pass background checks and have a clean driving record per company requirements

Ability to evaluate customer needs and understanding of the customer partners workflow and related systems

Problem solving and troubleshooting of connectivity and functional problems of imaging devices and related software

Ability to learn new or unfamiliar products and systems dynamically as they are introduced and encountered

Information technology and concepts of computer networking and related hardware and software

Effectively and expertly utilize Word, Excel, PowerPoint, SharePoint and Outlook

Technical knowledge of Microsoft, Apple, Linux and other computer operating systems

Understand and have a working knowledge of printing and scanning by document imaging devices and related software

Effectively and accurately input information, work completed and labor records into PC and mobile CRM portals

Certificate, associate's degree, bachelor's degree or equivalent military or trade school training or actual experience in Information Technology, Systems Engineering or Communications Engineering

Entry level position at DEX imaging before technical and operational onboarding.SE II once onboarding and sufficient training in products and deliverable to meet core competency requirements