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Wells Fargo · 2 weeks ago

Senior Commercial Loan Servicing Specialist - Asset Based Lending

Irving, TX

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking. The role involves leading servicing activities for commercial products, ensuring compliance with bank policies, and resolving customer service issues.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

Serve as an escalation point in the resolution of client issues

Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

Identify activities of the team to ensure conformity with established procedures

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Provide direct customer service and acts as primary servicing contact for the loan

Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)

Perform complex administrative and customer support tasks by managing daily schedules

Recommends process or policy improvements to enhance customer satisfaction

Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)

Provide subject matter expertise and interpretation of procedures to less experienced individuals

Escalates complaints as needed to management

Provide training and guidance to less experienced loan servicing representatives

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Process assigned Tranche setups using the appropriate base rate and tenure

Process required interest and fee entries and adjustments

Process participation settlements

Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)

Qualification

Commercial Loan ServicingAsset Based LendingAccounting ExperienceFinance ExperienceSyndicated Loan ServicingMicrosoft OfficeAnalytical SkillsCommunication SkillsOrganizational SkillsProblem Solving

Required

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education