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ARCHTECH · 3 days ago

Technical Support Level 2

Nashville, TN

Full-time

Onsite

Mid Level

$52K/yr - $72K/yr

3+ years exp

ArchTech, LLC is seeking a skilled Lead Technician with a wide range of technical experience. The role involves providing advanced technical support, managing complex incidents, and ensuring effective communication with clients while working in secure environments.

Civil EngineeringConstructionProperty Development

No H1B

U.S. Citizen Only

Responsibilities

Technical skills, including: Advanced network configuration, Multi-OS desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud configuration, Communication technology implementation, RMM integrated workflows and Strong troubleshooting skills

People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching kindly

Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Discover and resolve important details, and Independently identify and implement business-focused solutions

Qualification

Advanced network configurationWindows server administrationTroubleshooting skillsMulti-OS desktop supportDesktop application supportEnterprise mobility solutionsThird-party cloud configurationCommunication technology implementationRMM integrated workflowsPeople skillsManagement skills