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TRAiNED · 2 weeks ago

Software Support Engineer

United States

Full-time

Remote

Mid Level

$95K/yr - $120K/yr

3+ years exp

TRAiNED is a company seeking a Software Support Engineer to provide advanced technical support for software applications. This role involves resolving complex technical problems, ensuring smooth client implementation, and acting as a liaison between clients and internal teams.

Artificial Intelligence (AI)Data Collection and LabelingData IntegrationInformation TechnologyProductivity Tools

Responsibilities

Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing

Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems

Root cause analysis: Identifying the underlying causes of issues to prevent recurrence

Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance

Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles

Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality

Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance

Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines

Tier 2 Support: Diagnose and resolve escalated technical issues beyond Tier 1 capabilities, including software bugs, performance problems, and configuration errors

Client Onboarding & Customization: Assist new clients with setup, configuration, and customization of software solutions to meet business needs

Database Script Execution: Run and validate SQL scripts for data migration, updates, and troubleshooting

Qualification

Tier 2 technical supportMERN.NetT-SQLMicrosoft AzureCross-browser developmentVisual StudioPostmanITIL frameworkClient onboardingSoftware customizationTroubleshootingDebuggingCommunication skills