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FUJIFILM Holdings America Corporation · 7 hours ago

Customer Service Coordinator I

Cypress, CA

Full-time

Onsite

Entry Level

$20.96/hr - $27.21/hr

1+ years exp

FUJIFILM Holdings America Corporation is a diverse company with multiple operating divisions, seeking passionate individuals to join their team. The Customer Service Coordinator I is responsible for managing customer service functions, ensuring high levels of service through effective communication and order processing.

Artificial Intelligence (AI)Machine LearningMotion CapturePhotographyPrinting

Responsibilities

Receive and process orders from customers via phone, email or fax

Process out of territory orders when appropriate to ensure order completion

Process orders to meet customer guidelines and compliance requirements

Ensure that customer requests and requirements are noted on the order

Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies

Work on product allocations with Supply Chain team

Coordinate the release of backorders through the Supply Chain team

Inform the appropriate salesperson of any credit review issues

Provide status of shipments, backorders or problems to the appropriate sales group or broker rep group

Obtain proper air authorization for priority and time sensitive orders

Substitute product when applicable

Implement order revisions for product and/or pricing discrepancies

Provide order and shipment status to customers

Process requests for shipment status, returns, backorder status, credits and debits in accordance with approved department policies and guidelines

Assist with the research and resolution of chargebacks

Process accurate Return Authorizations in timely manner in accordance with department policies and guidelines

Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims

Request proof of deliveries on customer orders from the carriers

Request shortage/overage shipping verification from the appropriate distribution center

Assist CS department supervisors with special projects (e.g. Update master data in SAP system, prepare excel reports, enter blanket orders, etc.)

Backup other Customer Service team members to provide account coverage during out of office and/or peak season

Assist other Fuji departments as needed

Ensure that all transactions are in line with compliance and established company and departmental procedures and escalates any questions to clarify as needed

Qualification

SAP Order ModuleCustomer service experienceData analysisSpreadsheet softwarePrioritization skillsCommunication skillsProblem-solving skills

Required

High School diploma or equivalent

1-2 years of experience in a customer service or customer support role

Ability to research and analyze various types of data information and make sound business judgments

Ability to prioritize work

Preferred

Ability to read and comprehend simple instructions, short correspondence, emails and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Proficiency in the use of the SAP Order Module, Spreadsheet and Word Processing software

Benefits

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Company

FUJIFILM Holdings America Corporation

For over 90 years, Fujifilm has found #ValueFromInnovation through expanding its portfolio to represent a broad spectrum of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography.

Founded in 1984

Valhalla, New York, USA

10001+ employees