Digital Strike - Targeted Marketing · 5 months ago
STRATEGIC ACCOUNT MANAGER
St Louis, MO
Full-time
Hybrid
Mid LevelDigital Strike is a targeted marketing agency seeking a Strategic Account Manager to ensure client success and satisfaction. The role involves developing strong client relationships, driving client retention and growth, and collaborating with internal teams to achieve client objectives.
AdvertisingDigital MarketingSEO
Responsibilities
Develop and maintain strong relationships with clients, understanding their needs, and proactively addressing their concerns
Drive client retention, growth, and advocacy through effective communication, problem-solving, and strategic account management
Serve as the main point of contact for clients, handling inquiries, addressing issues, and providing timely and effective communication
Collaborate with clients and our internal team to create account plans and strategies to achieve the client’s objectives and maximize the value they receive from our services
Become an expert in our digital marketing services to effectively convey the value and benefits to clients
Build and nurture strong relationships with clients to gain a deep understanding of their business needs and goals
Conduct regular check-ins and status meetings with clients to ensure their ongoing satisfaction and success
Identify opportunities to upsell or cross-sell additional products or services to existing clients to drive revenue growth
Proactively address client concerns and issues, coordinating with internal teams to provide prompt solutions
Escalate complex issues when necessary and follow up to ensure resolution
Provide regular reports on strategy initiatives, engagement data, and key performance indicators to each client
Occasionally gather client feedback to drive service improvements and enhancements
Encourage clients to become Digital Strike advocates, promoting positive reviews and referrals
Ensure timely Statement of Work (SOW) approvals and navigate monthly SOW changes as necessary
Stay updated on industry trends, competitor activities, and market conditions to provide valuable insights to clients
Assist clients in the onboarding process, ensuring they have a smooth and successful launch
Provide education and resources to help clients understand our services and digital marketing in general
Qualification
Required
Bachelor's degree in business, marketing, or a related field
Proven experience in customer or client success, account management, or a related role
Strong communication and interpersonal skills, ability to build relationships with clients
Excellent problem-solving and conflict-resolution abilities
Ability to work collaboratively with cross-functional teams
Results-oriented and motivated to meet and exceed sales targets
Strong organizational and time management skills
Proficient in using CRM software and other relevant tools
Availability to work occasional evenings and weekends as client needs dictate
Preferred
Knowledge of digital marketing is a plus
Company
Digital Strike - Targeted Marketing
We do business differently. At Digital Strike, we mix strategy, innovation, and data-driven know-how to turn challenges into growth.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase