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East West Bank · 1 day ago

Loan Operations Quality Control Manager

El Monte, CA

Full-time

Onsite

Senior Level, Lead/Staff

$80K/yr - $100K/yr

10+ years exp

East West Bank is a premier financial institution serving as a bridge between the East and West. The Loan Operations Quality Control Manager is responsible for managing the Quality Control Unit, ensuring data accuracy and compliance in loan operations, and enhancing quality control processes.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Responsible for the direct management of a Quality Control Unit including but not limited to: hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews

Direct loan onboarding and transaction callbacks and quality control related activities to meet established goals and appropriate turnaround time to comply with SOX controls and regulatory requirements

Mitigate risk by ensuring through callback and validation that loan data as entered onto the FIS loan system conforms with loan approval and executed loan documents

Respond to internal and external audit requests and findings and remediate any identified noncompliant processes or areas of concern

Direct performance of self-testing processes to ensure accuracy of data input against source documents

Review established quality control processes, propose changes to those processes to address any issues identified during the Quality Control reviews, and implement changes following management approval

Perform analysis of issues identified through the loan boarding and/or portfolio validation process to identify root cause of loan data discrepancies, training or process improvement opportunities

Perform research on complex transactions, formulate resolutions to Quality Control exceptions or customer complaints

Develop required logic for new or enhanced Quality Control reports

Design and conduct job related training programs for Quality Control Unit associates

Prepare management reports including exception reporting and trends

Ensure compliance with all federal, state, local laws and internal Bank policies

May perform other duties as assigned

Qualification

Quality Control experienceBSA/AML/OFAC knowledgeFIS loan accounting systemAnalytical skillsMicrosoft ExcelLeadership skillsCommunication skillsOrganizational skillsProblem solving skillsAttention to detailAdaptability

Required

Bachelor's Degree in Finance, Accounting, or equivalent work-related experience required

Minimum 10 years of experience in the commercial loan servicing industry with Quality Control experience required

Effective leadership and training skills required

Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations

In-depth knowledge on attorney prepared loan documents and complex specialized lending products required

Strong verbal and written communication skills

Strong analytical, problem solving, and organizational skills with attention to detail

Proficient in Microsoft Office including Word, and PowerPoint, with advanced Excel skills required

Ability to produce accurate and precise work, detect and resolve discrepancies

Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment