NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 month ago
SENIOR SALES ASSOCIATE
Great Lakes, IL
Full-time
Onsite
Mid, Senior Level
0+ years expNavy Exchange Service Command (NEXCOM) is seeking a Senior Sales Associate who will serve as the face of the company, contributing to building the brand's reputation through exceptional customer service. The role includes assisting customers, training associates, and maintaining store organization while fostering a positive shopping experience.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Proactively engage and make a connection with customers
Asking questions and listening to customers needs
Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
Provide premier customer service
Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes
Maintaining store appearance
Cross-selling products and knowing layout of the store
Make suggestions to customer on latest trends and current promotions based on customers individual needs
Upselling products
Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs
Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer
Completing various forms of paperwork reports and reconciliation
Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
Providing guidance on how merchandise should be displayed
Adherence to assigned work schedule. Accurate and complete follow through on work assignments
Provide direction work assignments training of sales associates
Provide training documentation to sales associates on product features
Qualification
Required
Moderate level of knowledge of products merchandise
6 months-Retail or relevant work experience required
Strong interpersonal and communication skills
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to effectively communicate with customers, peers and management
Ability to communicate on the telephone with proper etiquette
Basic math functions such as addition, subtraction, multiplication and division
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
Ability to work as part of a team and take initiative independent of direct supervision
Enthusiastic, friendly and energetic with a desire to provide outstanding service
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays
MUST BE U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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