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Mayer Brown · 2 days ago

Assistant Director: Technology Services - US

New York County, NY

Full-time

Onsite

Director/Executive

$155K/yr - $230K/yr

10+ years exp

Mayer Brown is an international law firm recognized for its strategic partnerships and commitment to excellence. They are seeking an Assistant Director: Technology Services to oversee IT operations across US offices, ensuring alignment with the firm's strategic goals and enhancing service delivery. The role involves building relationships with stakeholders, supervising IT support teams, and managing IT projects to improve efficiency and client satisfaction.

AdviceConsultingLegal

H1B Sponsor Likely

Responsibilities

Work with the Director: Global Technology Services to define services and agree on meaningful service levels with the business

Support subordinate managers/supervisors by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing, and implementing technology projects

Engage with stakeholders to capture and reflect the 'Voice of the Client' in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys

Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy

Oversee day-to-day IT support operations across US locations to uphold service standards, performance, and security in alignment with the Global Director’s strategic objectives

Build and maintain strong relationships with US office leadership, practice groups, and business units to ensure IT services meet evolving business needs

Supervise and develop US-based IT support teams, fostering a culture of collaboration, innovation, and continuous improvement

Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery

Support the effective operation of the US service support desk by monitoring issue resolution and adherence to SLAs and KPIs

Monitor and report on service performance metrics, identify problems, and recommend process improvements

Assist in asset and configuration management for US offices, ensuring alignment with global standards

Support the implementation and optimization of ServiceNow as a key platform for IT service management

Provides regular reporting on key performance indicators, service levels, and budget utilization to Director: Global Technology Services

Participate in vendor management and contract negotiations for US-based IT services

Ensure compliance with Firm policies, security standards, and US-specific regulatory requirements

Perform other duties as assigned to meet Firm goals and objectives

Qualification

IT operations managementIT service managementProject managementLeadership skillsMicrosoft Office proficiencyIT infrastructure knowledgeAgile/DevOps methodologiesCustomer service skillsCommunication skillsAttention to detailStrategic thinking

Required

Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job

Minimum of 10 years of professional IT experience, with at least 5 years in a supervisory or management role

Proficiency in Microsoft Office products

Strong knowledge of IT infrastructure, software, and technologies

Experience managing IT operations, projects, and support teams

Familiarity with IT service management tools and best practices, including Agile/DevOps methodologies and project portfolio management

Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors

Ability to work in a diverse team environment and effectively support the demanding needs of the Firm

Ability to work under pressure, meet deadlines with shifting priorities

Must be a self-starter with a high level of initiative

Strong customer service skills, able to anticipate needs and exercise independent judgment

Strong attention to detail, organizational skills, leadership skills and the ability to handle multiple projects

Maintains confidentiality and exercises discretion

Exercises solid strategic thinking and problem-solving skills

Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting, performance counselling and development for US IT staff

Demonstrated leadership and supervisory experience

Operational budget analysis and staffing recommendations

Conducts analysis of staffing levels and participation in the recruitment process

Able to determine and implement change processes to improve workflow efficiencies

Process- and service-oriented with strong leadership and project management skills

Able to set priorities and delegate in an efficient manner

Preferred

Experience in legal or professional services environment strongly preferred

Benefits

Medical/dental/vision/life/and AD&D insurance

401(k) savings plan

Back-up childcare and eldercare

Generous paid time off (PTO)

Opportunities for professional development and growth

Company

Mayer Brown

Glassdoor3.6

Mayer Brown is a leading global law firm with offices in key business centers across the Americas, Asia and Europe.

Founded in 1863

Chicago, Illinois, USA

1001-5000 employees

http://www.mayerbrown.com/

H1B Sponsorship

Mayer Brown has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (16)

2024 (24)

2023 (13)

2022 (10)

2021 (9)

2020 (15)