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Empower AI · 1 month ago

Configuration Management Lead – Change, Configuration and Infrastructure Management

Andrews AFB, MD

Full-time

Onsite

Mid, Senior Level

4+ years exp

Empower AI is AI for government, providing federal agency leaders with tools for workforce transformation. They are seeking a Change Management Lead to support enterprise IT operations, focusing on infrastructure management and automation to improve efficiency and system resilience.

Information ServicesInformation TechnologySoftware

No H1B

Security Clearance Required

Responsibilities

Empower AI is seeking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer

The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to:

Minimize manual intervention, improve efficiency, and reduce human errors

Implement platforms that orchestrate work-flows for end-to-end task execution

Use AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

Qualification

Service Management toolsITIL frameworkChange Management automationIT Service ManagementLeadership experienceFunctional documentationTraining materialsTechnical resources collaboration

Required

Strong skills in the use of Service Management tools, such as ServiceNow or Remedy

Knowledge of ITIL framework

Expertise in integrating technical process work-flows within current and future Change Management (CM) automation

Minimum 4 years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience

Experience developing written functional documentation and training materials

Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others

Demonstrated leadership experience implementing and improving IT processes

Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans

Overall responsibility for managing the CM team, priority, status, and deliverables

Proven ability to work closely with the business community as well as technical resources in a tactful manner