Fujifilm Print US ยท 1 week ago
Field Service Technician (Level 3) - Toner Production Equipment
Houston, TX
Full-time
Onsite
Senior Level
$0/hr - $38/hr
5+ years expFujifilm Print US is a division of FUJIFILM North America Corporation, which operates across various business segments. The Field Service Technician will provide on-site support for installations and repairs of toner production equipment, offering solutions to complex service issues and maintaining communication with management and customers.
Printing
Responsibilities
Provide on-site support installations and service repair to customers in North America
Provide solutions to complex service issues
Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes (locations throughout the world), to stay current on both new and existing products
Weekend work and overtime required as needed for installations, service calls and training
Provide technical support and direction to technicians leading to the resolution of escalated service issues
Conduct technical training classes as needed for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Communicate technical issues to the Technical Service Manager and technical support group
Perform related duties as assigned by manager
Travel 60-70%
Qualification
Required
High School diploma or GED equivalent
Two-year electronics or mechanical engineering degree or equivalent in field experience
5 or more years of field service experience with toner-based production equipment
Extensive knowledge in electronics and mechanical operation
Outstanding customer service
Computer skills with emphasis on operating systems and hardware
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling
Working knowledge of Microsoft applications
Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
Benefits
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
Company
Fujifilm Print US
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Corporation, consists of five operating divisions and one subsidiary company: Imaging, Electronic Imaging, Motion Picture, Graphic Communication, Optical Devices and Fujifilm Canada.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase