Apply on Employer Site

TEC Equipment · 1 week ago

Regional Director of Operations

Greater Seattle Area

Full-time

Onsite

Director/Executive

$225K/yr - $250K/yr

10+ years exp

TEC Equipment is headquartered in Portland, Oregon, and serves thousands of customers across multiple states. The Regional Director of Operations is responsible for overseeing dealer operations in the Washington region, ensuring alignment with the company's vision and values while enhancing customer experience and operational excellence.

AutomotiveMarketingTransportation

Hiring Manager

Paula Kotchik

Responsibilities

Ensure every employee has access to and understands the TEC Vision, Mission and Values. Hold Managers accountable for ensuring team is aligned with TEC Vision, Mission, and Values. Build and maintain a genuine employee passion for all of our brands (TEC, Volvo, Mack, Hino, MAC Trailer)

Ensure every customer has exposure to TEC Vision, Mission and Values and can see the clear link to employee activity and their overall customer experience

Exhibits a high standard of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model

Analyze and segment each geographic market/AOR to identify TEC’s precise market opportunities, otherwise known as “micro-markets.” (Leveraging Polk or other data). Stay current on industry trends and product developments. Know the competition and their strengths/weaknesses

Maintain constant focus on defining, measuring and improving the customer experience (Full cycle, end-to-end). Leverage scorecards and other appropriate workflow documentation and indicators to actively measure continuous improvement

Ensure that the “Profit Model,” for each of the ten revenue streams (New Trucks, Medium Duty, Used Trucks, Trailers, Parts, Service, and F&I) is clearly defined and understood by every Department Manager

Perform timely monthly detailed review of operating results with Department Managers. Assign action items and priorities as appropriate

Fully engage in annual Business Plan process, developing stretch targets and coaching Managers on how to manage results

Understand and manage the impact of business activities on working capital (Cash, Inventory, etc.)

Ensure that all branding, customer facing facilities and equipment lives up to the TEC Value Proposition of premium products and services. This includes Seattle, Tacoma, and Lacey

Create and maintain an environment that is inspiring and energizing for nearly ~100 Washington TEC employees. Excellent customer service starts with TEC Managers role modeling the behavior we want our customers to see

Ensure that there are adequate controls around truck/trailer/parts inventory purchasing. Maintain an accurate view of allocated flooring limits and operate within, escalating overages in advance

Leverage TEC Corporate Legal, Accounting, Parts, Service, IT and HR as appropriate when dealing with non-routine transactions and business events

Expert application of employee performance management tools including clear job descriptions, Ramp Plans, informal and formal feedback, compensation reviews, progressive discipline, team building events, etc. Manage regional succession planning and talent development

Identify all key workflows within each of the ten major revenue streams. Evaluate effectiveness of workflows based on linkage to Mission statement, scalability, and overall impact on the customer experience

Use structured problem-solving techniques such as Six Sigma, Lean or 5S to build robust, best in class processes

Ensure that for key processes and functions TEC has adequate cross training and redundancy

Ensure that TEC is compliant with all regulatory requirements (DMV, OSHA, etc.)

Ensure that processes and general operating conditions promote a safe work environment. Partner with Environmental Health & Safety employees to perform routine and recurring evaluations

Qualification

Transportation industry experienceEmployee performance managementAdvanced problem-solvingBusiness acumenTeam buildingInfluencing skillsOpen dialogueCollaboration

Required

Bachelors degree from an accredited college or university

10+ Years in the transportation industry. At least 7 years of Managing direct reports

Outstanding team player (collaborates with others to achieve quality results)

Elevated business acumen (can articulate and debate the merits of key customer, supplier, and/or competitor strategies, motivations and issues)

Anticipates future trends and sees the business opportunity

Expert influencing skills (uses reasoning, persuasive arguments, personal credibility and a knowledge of group dynamics to get an individual or group to take and line up behind a recommended course of action)

Expert Team Builder

Blends people into energized teams

Defines success in terms of whole team

Fosters open dialogue

Able to create strategy/team objectives and waterfall through organization

Advanced problem-solving skills (uses rigorous logic and methods to solve difficult problems with effective solutions)