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Cooper Orthodontics · 2 days ago

Treatment Coordinator (Patient Care & Marketing)

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Cooper Orthodontics is committed to providing exceptional orthodontic care, and they are seeking a Treatment Coordinator to guide patients through their orthodontic journey. The role involves consulting with patients, developing treatment plans, managing appointments, and ensuring a positive patient experience while also assisting with marketing efforts.

DentalHealth CareHospitalMedical Device

Responsibilities

Consult with Patients: Meet with new and existing patients to discuss their orthodontic needs, explain treatment options, and answer any questions regarding procedures and expected outcomes

Ensure Treatment Plans Noted: Collaborate with the orthodontist to create personalized treatment plans based on patient needs and preferences

Present Treatment Options: Effectively communicate treatment recommendations, including the cost and timeline, ensuring patients are fully informed before proceeding

Manage Appointments: Schedule, confirm, and follow up on patient appointments, ensuring timely and organized patient flow with texts and video texts before and after appointments

Handle Insurance and Financial Arrangements: Assist with insurance verification, billing, and processing claims, as well as discussing financial options with patients to make treatment affordable

Coordinate Care: Act as the main point of contact for patients throughout their treatment journey, ensuring all their questions are addressed and they feel supported. Ensure that clinical assistants submit patient records and lab work accurately and efficiently

Track Treatment Progress: Monitor patient treatment milestones and make sure follow-up appointments are scheduled as necessary

Maintain Patient Records: Keep accurate and up-to-date patient files, documenting treatment plans, progress, and any changes made during the course of treatment

Provide Education and Support: Educate patients on treatment care instructions, helping them understand what to expect and how to care for their orthodontic appliances

Ensure Smooth Patient Experience: Make every patient’s visit seamless by addressing concerns, managing any issues, and ensuring a positive experience at every stage of treatment

Assist with Marketing and Promotions: Collaborate with the office team to promote treatment options and encourage referrals, contributing to the growth of the practice

Maintain Office Organization: Support overall office operations by ensuring all necessary documents and equipment are in place for smooth daily function

Qualification

Patient CareTreatment PlanningInsurance HandlingCustomer ServiceCommunication SkillsOrganizational SkillsEmpathyActive ListeningProblem-SolvingAttention to DetailTeamworkTime ManagementAdaptability