St. Luke's Health System ยท 4 weeks ago
Applications Training & Support Specialist
Meridian, ID
Full-time
Onsite
Entry, Mid Level
1+ years expSt. Luke's Health System is dedicated to fostering a workplace culture that values diversity and promotes collaboration. They are seeking an Applications Training & Support Specialist to join their Education team, responsible for teaching and supporting end users in clinical and non-clinical Epic EHR workflows, while also creating engaging digital education content.
Health CareHospitalNon ProfitPrimary and Urgent Care
Responsibilities
Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review
Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.)
Provides support by troubleshooting identified mSL and other single-application end user facing system issues
Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders
In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies
Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use
Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions
Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training
Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application
Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating
Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment
Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality
Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests
Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements
Tests/validates new build for single application enhancements/upgrades. Supplements system go-live support for new implementations and enhancements
Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization
Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise
Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions
Responsible for mentoring and developing the technical and facilitation skills of lower level ATSS team members
May function as an first-level supervisor or "lead"
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelors or experience in lieu of degree
One (1) year of experience
Preferred
Three (3) years' relevant experience
Teaching
Training
Clinical Applications Specialist
Strong technical acumen
EHR or Epic Support
Curriculum Development
Instructional Design
Project Management
ServiceNow Experience
Training Module Development
E-Learning Tools
Facilitation Experience
Benefits
On-site massages
On-site counseling via our Employee Assistance Program
Access to the Personify Health Wellness tool
Other formal training and career development offerings
Company
St. Luke's Health System
St. Luke's Health System is a healthcare facility offering internal medicine and urgent care services.
10001+ employees
H1B Sponsorship
St. Luke's Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (7)
2022 (1)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Kate Fowler, FACHE, CPA
SVP, Chief Financial Officer
Dani Jones, M.Coun
Chief Operating Officer, Health Partners
Recent News
HealthCareIT News
2025-11-21
Company data provided by crunchbase