Hollywood Casino Bangor ยท 1 month ago
Customer Service Assistant Manager
Bangor, ME
Full-time
Onsite
Mid, Senior Level
$54K/yr - $54K/yr
5+ years expHollywood Casino Bangor is a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Customer Service Assistant Manager to supervise slot operations, promote guest development, and ensure high standards of customer service and integrity within the slot department.
Gambling & Casinos
Responsibilities
Directly supervises slot operations and monitors all related services affecting the department on an assigned shift
Promotes guest development
Counsels, guides and coaches personnel in the proper behavior performance of duties
Administers evaluations, performance reviews and merit compensation within established guidelines
Maintains work schedules for assigned personnel
Ensures efficient staffing levels managing hiring, promotion, demotions and termination decisions
Ensures guest recognition and development are primary duties for all personnel
Maintain the highest standard of customer service and integrity in the slot department
Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
Ensure all areas are staffed and direct personnel throughout the casino
Serve as a witness to jackpot pay offs and perform jackpot pay outs $10,000 and above
Inspire and motivate team members to perform to their highest potential
Manages turnover and budget goals
Qualification
Required
Bachelor's degree (B.A./B.S.) from an accredited four-year college or university
Strong proven leadership skills
Must be proficient in Microsoft applications (Excel, Access, Word)
Proven communication and interpersonal skills
Ability to work well with others, able to pro-actively interact with guests
Empower employees to use their creativity to retain and attract new guests
Ability to track departmental expenses, balance and justify expenses at end of month
Strong project management, execution skills
Strategic and analytical
Five years of slot experience with two years of supervision
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Bangor
An incredibly exciting, friendly, and total entertainment experience right in the heart of Bangor, Maine! It starts with over 800 of the hottest slots.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gabrielle Murray, MBA, SHRM-CP
HR Business Partner
Company data provided by crunchbase