Hollywood Casino Columbus · 2 months ago
Sports Betting Ticket Writer - FT
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
0+ years expHollywood Casino Columbus is part of PENN Entertainment, a leading provider of integrated entertainment and sports content. The Sports Betting Ticket Writer role involves writing and verifying sports wagers, maintaining cash banks, and providing excellent customer service to guests.
Entertainment
Responsibilities
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors
Write Sports tickets in an accurate and timely manner
Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs
Maintain and re concile bank for assigned shift by following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application
Enter player tracker information and c reate new player tracking accounts
Complete Title 31 transactions in an accurate and timely manner
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Perform other job-related duties as requested
Qualification
Required
Must be at least 21 years of age
Minimum six (6) months of cash-handling experience
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to work in and adapt to a dynamic and frequently changing environment
Ability to adhere to and execute established department policies and procedures
Working knowledge of sports
Proficient cash-handling skills
Ability to work under pressure while being able to pay attention to details
Basic math skills – calculate winnings based on odds
Basic computer skills
Excellent customer service skills
Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
Must be able to communicate effectively in English, both oral and written forms
Preferred
Previous experience in race and sportsbook
Previous experience in a similar resort environment
Bilingual, with English as primary or secondary language
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Columbus
Operated by Penn National Gaming, Inc., Hollywood Casino Columbus is conveniently located off I-270 West and is open 24 hours a day; seven days a week.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judith Bell MBA, SHRM-CP
Human Resources Business Partner
Michael Waldron
Human Resources Business Partner
Company data provided by crunchbase