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Sage Hospitality Group · 4 weeks ago

PM Valet Supervisor at The Renaissance Pittsburgh Hotel

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sage Hospitality Group is managing The Renaissance Pittsburgh Hotel, which is currently undergoing a significant refresh and seeks to create a friendly, supportive culture. The PM Valet Supervisor will oversee valet services, ensuring guest satisfaction by leading the Bell/Valet staff and managing operations effectively.

HospitalityLifestyleReal Estate Investment

Growth Opportunities

Responsibilities

Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart

Park vehicles, secure and mark key tag with location, guest name, license plate number and type of auto

Drive vehicles in a safe and efficient manner

Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle

Maintains written log, recording these requests and deliveries

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services

Provides the guest with up-to-date hotel information in order to enhance customer relations

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions

Maintains a friendly, cheerful and courteous demeanor at all times

Points out to each guest the fire exits, usage of TV and A/C and provides ice

If applicable, delivers newspapers nightly to all occupied rooms

Maintains and acts as security at all times by Carrying radio after maintenance is gone; Walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable

Creates and maintains scheduling and staffing levels of the Valet Team

Motivates and coaches team to ensure all team members are trained and performing at high levels

Offer suggestions to leadership to improve operations and service offered at the property

Performs other duties as assigned, requested or deemed necessary by management