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ibex · 2 weeks ago

IT Site Support Tech

Beckley, WV

Full-time

Onsite

Entry Level

1+ years exp

ibex is seeking an IT Site Support Tech to maximize the uptime of PCs, phones, and agent software at their assigned call center. The role involves troubleshooting and supporting IT operations, addressing issues with voice and data infrastructure, and managing workflow requests through a ticketing system.

Outsourcing

Responsibilities

Support for the day-to-day IT operation at the call center

Organizes and addresses assigned tasks and tickets in appropriate priority order

Supports corporate I.T. as 'the hands' at the site to address issues with voice and data infrastructure

Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop

Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system

Qualification

A+ certificationPC troubleshootingActive DirectoryWindows 7VOIP technologyLearning new technologiesEnglish communicationTeam playerProblem solving

Required

A.A.S in computer science or other related degree or an equivalent combination of education and experience

One to three years' experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications

Must possess excellent English written and oral communication skills; ability to interface with clients at all levels

Experience working in a large, fast paced, call center environment utilizing VOIP technology

Working knowledge of Active Directory, GPO's, and software deployment

Highly proactive; addresses site level issues with appropriate sense of urgency

Above average knowledge of Windows 7 and the system registry

Must be a strong team player with a positive attitude and tenacity to complete the mission

Quickly learn and communicate new technologies

Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers

A+ certification required