Argosy Casino Hotel & Spa Riverside ยท 2 weeks ago
Assistant Slot Shift Manager
Riverside, MO
Full-time
Onsite
Entry, Mid Level
$48K/yr - $54K/yr
1+ years expArgosy Casino Hotel & Spa Riverside is a leading provider of integrated entertainment and casino gaming experiences. The Assistant Slot Shift Manager is responsible for supervising staff and managing the daily operations of the Slot department, ensuring superior customer service and compliance with regulatory standards.
Food and BeverageHotelRestaurants
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Slot department
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability
Shares responsibility of the overall engagement of all team members with the Slot Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department
Shares responsible for the overall integrity of daily operations on assigned shift
Assists with the overall integrity of daily Slot operations
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Must be at least 21 years of age
Bachelor's degree from an accredited four-year college or university; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have knowledge of Slot Operations
Flexible to work all shifts including holidays, nights, weekends, as business needs dictate
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Argosy Casino Hotel & Spa Riverside
Argosy Casino Hotel & Spa is a full service, Las Vegas style casino conveniently located just north of Kansas City, MO on I-635.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase