Apply on Employer Site

CubX · 2 days ago

IT Helpdesk Tier 2

Lakewood, NJ

Full-time

Onsite

Mid Level

$55K/yr - $75K/yr

CubX is a rapidly growing Managed Service Provider dedicated to simplifying IT solutions for various businesses. They are seeking an IT Helpdesk Tier 2 Technician who will provide technical support, manage Office 365 applications, troubleshoot networking issues, and build client relationships in a collaborative environment.

Information TechnologyIT InfrastructureWeb Apps

Responsibilities

Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)

Stay organized and on top of tasks to ensure timely completion

Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive

Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi

Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning

Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management

Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain

Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates

Maintain a helpful, friendly demeanor while assisting clients

Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools

Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment

Occasionally participate in on-call support to resolve urgent issues

Provide guidance and training to clients on best practices, system usage, and IT security measures

Take the initiative to spot and fix potential problems before they escalate

Qualification

Microsoft 365NetworkingAzure ADEmail SecurityTechnical ProficiencyTroubleshooting ExpertiseMSP ExperienceDesktop SupportCertificationsDesire to LearnSoft Skills

Required

MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP

Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint

Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs

Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC

Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management

Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations

Desktop Support: Troubleshooting Windows and macOS environments, software deployments, and user profile management

Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management)

Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions

Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor

Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes

Preferred

Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101)

Benefits

Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO

Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking

Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input

Competitive pay with performance-based growth

Paid time off and company holidays

Health, dental, and vision insurance options

401(k) retirement plan with company match

On-site gym for employee wellness

Modern, collaborative office environment

Ongoing training and professional development

Opportunity to work with cutting-edge technology

Team events and employee appreciation initiatives

Strong company culture focused on innovation and teamwork