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LoanCare · 1 week ago

Mortgage Claims Specialist II - Remote

United States

Full-time

Remote

Entry, Mid Level

$17.88/hr - $26.73/hr

2+ years exp

LoanCare is a leading full-service mortgage loan subservicer dedicated to helping customers navigate their mortgage needs. They are seeking a Claims Specialist II to prepare mortgage insurance claims, assist with quality control audits, and maintain records while ensuring compliance with industry standards.

Financial Services

Responsibilities

Prepare mortgage insurance claims for two or more agencies- or investor-acquired properties

Complete reconciliation of all advances to be included in the claim

Assist in conducting internal department quality control audits of post claim activity

Validate all the necessary supporting documents needed for the claim

Maintain clear records and reports for management regarding daily production

Assist with updating appropriate workstations for claim payments

Follow up and track payment of filed claims

Conduct miscellaneous research to complete daily tasks

Conduct research for post-claim activities such as “missing documents and/or agency inquiries”

Complete tasks queue and notate internal system accordingly

All other duties as assigned

Qualification

Mortgage servicing experienceClaims process knowledgeForeclosure process knowledgeLPS-MSP experienceMicrosoft ExcelMicrosoft WordTime managementDecision makingEffective communicationConfidentiality

Required

2-4 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field

Knowledge of accepted business practices in the mortgage industry and understanding of claims process

Proficient knowledge of foreclosure process and appropriate guidelines (FHD)

LPS-MSP (Mortgage Servicing Platform) experience

Ability to manage time and priorities wisely

Ability to make sound decisions and resolve issues

Ability to work independently and effectively meet deadlines

Ability to communicate effectively in writing, in person, and by telephone

Ability to use Microsoft Office applications, specifically, Excel and Word

Ability to maintain strict confidentiality

Preferred

Background in the mortgage or real estate industry is a plus

Benefits

Optional medical, dental, vision, life, and disability insurance

Paid holidays, vacation, and sick leave

Matching 401(k) plan and employee stock purchase plan

Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Programs that celebrate achievements and milestones

Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.