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Citizens · 2 days ago

Data & AI Product Strategy Leader

Westwood, MA

Full-time

Hybrid

Senior Level

Citizens is undergoing a transformative journey leveraging data and AI to enhance customer service and operational efficiency. The Data & AI Product Strategy Leader will drive this transformation by orchestrating data initiatives, ensuring alignment between product teams and strategic goals, and fostering collaboration across the organization.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Design and implement horizontal routines and governance structures that support cross-functional collaboration

Ensure strategic alignment between data product initiatives and enterprise transformation goals

Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution

Step into product management roles when needed to ensure continuity and customer-centric delivery

Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements

Guide prioritization and decision-making to maximize business value and user impact

Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams

Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues

Act as a strategic partner to product and analytic teams navigating complex challenges

Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights

Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership

Mediate conflicts and promote shared ownership of outcomes

Support financial planning, budgeting, and resource allocation for data product initiatives

Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs

Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing

Qualification

Product managementStrategic planningAnalytical problem-solvingFinancial performance managementStakeholder managementMatrixed environment experienceConsultative mindsetOKRs familiarityCommunication skillsRelationship-building

Required

Proven experience managing financial performance and metrics for programs or small business units

Familiarity with strategic frameworks such as OKRs (Objectives and Key Results)

Prior experience in product management or leading complex technology delivery projects

Demonstrated ability in strategic planning and long-term solution development

Strong analytical and structured problem-solving capabilities

Excellent relationship-building and stakeholder management skills

Exceptional verbal and written communication abilities

Experience working in a matrixed environment with cross-functional teams

Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing

Bachelor's degree required

Preferred

Advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)