Icon · 2 days ago
Operations Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expIcon is a company that creates winning ads and branded content for fast-growing DTC and enterprise companies. They are looking for an Operations Manager to oversee client feedback triage and ensure timely and high-quality deliverables while coordinating with internal teams.
AdvertisingArtificial Intelligence (AI)Content CreatorsInternetMarketingSoftware
Responsibilities
Own the lifecycle of client feedback: receive → clarify → translate into tasks → assign owners → track to completion → confirm delivery
Turn messy or vague feedback into clear, actionable next steps
Coordinate the right workstream to resolve issues (revisions, rework, updates, follow-ups)
Maintain a clean tracker with owners, next actions, ETAs, and risks
Ensure nothing gets dropped — even when managing many feedback threads at once
Coordinate across internal teams to keep work moving from intake to delivery
Run status checks, surface blockers early, and drive resolution
Keep stakeholders aligned with crisp updates and clear ownership
Protect deadlines by prioritizing the right work at the right time
Identify patterns behind recurring feedback or delivery issues
Document processes, handoffs, and best practices to reduce repeat mistakes
Propose and implement workflow improvements (SOPs, checklists, QA steps)
Partner with operations and (when relevant) engineering/product to improve tools and systems
Qualification
Required
2+ years in operations, project management, coordination, or similar roles
Strong organization: you can manage multiple threads without losing details
Excellent written communication (clear tasks, clean updates, fast follow-through)
Ability to stay calm under pressure and drive outcomes
A systems mindset: you improve the process, not just push tasks
Preferred
Experience supporting delivery teams in a fast-paced environment
Familiarity with creative, production, or agency-style workflows
Founded or co-founded your own business
Company
Icon
Icon (icon.com) is the AI Admaker. Backed by Peter Thiel’s Founders Fund & leaders of OpenAI (ChatGPT), Google DeepMind, Ramp, & Cognition.
0-1 employees
H1B Sponsorship
Icon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (5)
2022 (11)
2021 (4)
2020 (5)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Founders Fund
2025-03-11Series Unknown
2025-02-04Series Unknown
Leadership Team
Kennan Davison
CEO, Founder
Recent News
Company data provided by crunchbase