GSP Campaigns ยท 2 months ago
CSR - Customer Service Representative at GSP Campaigns
NY, United States
Full-time
Onsite
New Grad, Entry Level
$26/hr - $28/hrGSP Campaigns is seeking a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will serve as the first point of contact for clients, providing exceptional service and support while addressing inquiries and resolving issues.
Marketing & Advertising
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat
Provide accurate information regarding products and services
Analyze customer issues and offer effective solutions in a timely manner
Maintain detailed records of customer interactions and transactions
Collaborate with team members to enhance the overall customer experience
Assist in training new staff members on customer service protocols
Handle client complaints with professionalism and empathy
Stay updated on product knowledge and company policies to provide informed support
Qualification
Required
Strong communication skills, both verbal and written
Proficient in using office software and computerized systems
Ability to type efficiently while engaging with customers
Strong analytical skills to assess situations and provide appropriate solutions
Excellent interpersonal skills to foster positive relationships with customers
A commitment to delivering high-quality customer service at all times
Preferred
Experience in call center or client services
Bilingual or multilingual abilities
Company
GSP Campaigns
GSP Campaigns is more than a sales and marketing firm; we're a catalyst for growth.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase