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MainSpring, Inc. · 2 days ago

Technical Support Specialist / Systems Engineer

United States

Full-time

Remote

Mid Level

$65K/yr - $75K/yr

4+ years exp

MainSpring, Inc. is an IT strategy and consulting firm that provides organizations with the tools and resources needed for growth. They are seeking a Systems Engineer for the Integration team responsible for maintaining and configuring computers for both internal and client users, while also providing support for various IT issues.

Communications InfrastructureConsultingSoftware

Growth Opportunities

Responsibilities

Respond to service requests submitted to our managed services department

Resolve various server, desktop and network level issues

Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages

Plan, execute and deploy workstation, server and cloud solutions

Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support

Qualification

Windows Server 2012Virtual environmentsMicrosoft Office 365Firewall technologiesConnectWise AutomateCustomer serviceMulti-taskingProblem analysisInterpersonal skills

Required

Minimum of 4 years' experience in IT with excellent customer service background and strong interpersonal communications skills

Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials

Configure and troubleshoot Windows 8, Windows 10 and Mac OS X

Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS

Experience administering Microsoft Office 365

Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense

Ability to manage outside vendors to resolve client service requests

Ability to troubleshoot computer and peripheral hardware issues

Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines

Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions

Experience working within a managed service provider environment

Preferred

Experience working with ConnectWise Automate and ConnectWise Manage a plus

Benefits

Medical, Dental and Vision coverage for employee and family

401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1*st* day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!

Group Term Life and Accidental Death and Dismemberment coverage (company provided)

Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)

Health Reimbursement Account (HRA) w/ medical coverage

7 Paid Holidays + 1 Floating Holiday

Paid Time Off (PTO)

Bonus plans

Tuition Reimbursement Program

Employee Assistance Program

Employee Referral Program

Dynamic Recognition and Rewards

Work with Industry-Leading Talent

Promotion and Advancement Tracks